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Version 2026-09-26

ReliTime Terms of Use

These Terms govern the use of ReliTime by businesses in India.

1. Introduction, acceptance and definitions

1.1 These Terms of Use ("Terms") form a binding agreement between Aadeepra Rail Assure Private Limited, a company incorporated in India (CIN U70200KA2025PTC208230) with its registered office at 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indira Nagar, Bengaluru - 560038 ("Company", "we", "us"), and the business that subscribes to or uses the Service ("Customer", "you").

1.2 By clicking "I agree", or by using the Service, you accept these Terms. If you accept on behalf of an organisation, you confirm that you have authority to bind it, and "you" means that organisation. If you do not agree, do not use the Service.

1.3 The Service is for businesses only. We create each Customer's account under an Order; there is no public sign-up, and the Service is not offered to consumers. You confirm that you are using it for business or professional purposes and that the person accepting is at least 18 years old and competent to contract under the Indian Contract Act, 1872.

1.4 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not require a physical or digital signature.

1.5 Definitions.

  • "Service" means ReliTime, a web application for recording, approving, costing, invoicing and reporting time, usable in a desktop or phone browser, together with its documentation and related support, as updated from time to time.
  • "Customer Data" means all data that you or your Authorised Users enter, import or generate in the Service.
  • "Outputs" means timesheets, approvals, reports, invoices, exports and calculations (such as hours, overtime, leave, costs or billable amounts) that the Service produces from Customer Data.
  • "Authorised User" means an individual you permit to access the Service under your account.
  • "Subscription Term" means the period for which you have paid for the Service, including any free trial.
  • "Order" means any quotation, order form or invoice that references these Terms.

2. The Service, accounts and Authorised Users

2.1 Subject to these Terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service for your internal business purposes.

2.2 You are responsible for all activity under your account, including by Authorised Users. You must keep credentials confidential and tell us promptly at hello@relitime.com of any unauthorised access. Every owner and administrator must use a second factor to sign in; the Service does not let them in without one.

2.3 You are responsible for assigning and revoking roles and permissions. We are not liable for any loss caused by access that you or your administrators granted, or failed to revoke.

2.4 Free trials and beta features are provided "as is", may be changed or withdrawn at any time, and carry no service commitment, support obligation or liability on our part. Section 15 applies to a trial account's data when the trial ends without a paid Order.

3. Fees, GST, renewals and refunds

3.1 You will pay the fees stated in your Order, in Indian Rupees unless the Order says otherwise, in advance for each billing period. We invoice monthly, for the people active in your organisation that month, and you may pay online through our payment processor, Razorpay, or by bank transfer. Razorpay receives your billing contact and payment details, and none of your Customer Data.

3.2 Fees exclude Goods and Services Tax (GST) and other applicable taxes, which will be charged in addition. You must give us a valid GSTIN if you want to claim input tax credit. If you are required by law to deduct tax at source (TDS), you will provide the TDS certificate within the statutory time.

3.3 Subscriptions renew automatically for the same period unless either party cancels before the renewal date. We may change fees on renewal with at least 30 days' notice.

3.4 Fees paid are non-refundable, except where these Terms expressly provide a refund or where the law requires one.

3.5 If any amount is overdue by more than 15 days, we may, after giving 7 days' notice, suspend the Service until it is paid. Suspension does not relieve you of the obligation to pay.

4. Customer Data, records and backups

4.1 Ownership. You own your Customer Data. You grant us a limited licence to host, copy, process and display it only as needed to provide, secure and support the Service and as required by law.

4.2 Your responsibility. You are responsible for the accuracy, quality and legality of Customer Data, and for having the rights and consents needed to put it in the Service.

4.3 Records are not deleted. The Service keeps time records the way a statutory record must be kept. A time entry is never edited or deleted: a correction adds a new version that records who made it and why, and the original is kept. People, clients, jobs, rates, approvals, issued invoices and other records are archived or corrected rather than deleted, and nothing you or your Authorised Users can do in the Service deletes one. Working items that are not yet records, such as a running timer, a pinned task, a schedule plan or a draft invoice that was never issued, can be discarded. Records are removed only when your organisation's data is erased after the end of our relationship (Section 15).

4.4 Backups by us. We take a backup of the whole Service every night and keep each one for 35 days, stored with a different provider from the one that hosts the live database. Backups exist so that we can recover the Service from a failure. They are not a copy you can ask us to keep for longer.

4.5 Your own archive. Your administrators can download all of your Customer Data at any time as a set of spreadsheet files with a checksum for each. If you switch on the monthly archive in your settings, we also store that download for you each month and keep each one for 7 years.

4.6 Copies you keep. The law may require you to keep wage, attendance, payroll, tax or billing records for a set period. That duty is yours. Use the download in Section 4.5, or the monthly archive, so that the Service is not your only copy of any record you must keep.

4.7 Data loss or corruption. If Customer Data is lost or corrupted because of our failure, we will restore it from our most recent available backup, and that is our sole obligation and your exclusive remedy. We are not responsible for loss or corruption caused by you, your Authorised Users, your integrations or third-party services, or by the events described in Section 16.

5. Availability, maintenance and downtime

5.1 We will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. We do not guarantee that the Service will be uninterrupted, timely, secure or error-free.

5.2 The Service may be unavailable during:

  • scheduled maintenance, which we will try to carry out outside Indian business hours and announce in advance where practicable;
  • emergency maintenance or security patching;
  • failures of hosting, network, DNS, email or other third-party providers;
  • denial-of-service attacks or other malicious acts; and
  • the events described in Section 16.

5.3 Unless a separate written service-level agreement (SLA) signed by us applies, no uptime percentage, response time or recovery time is promised. Where a signed SLA applies, the service credits it describes are your sole and exclusive remedy for unavailability.

5.4 Downtime or degraded performance does not entitle you to damages, refunds or termination, except as stated in a signed SLA or in Section 16.4.

6. Timesheet records, payroll and billing

6.1 The Service is a tool to record, approve, cost, invoice and report time. It is not a payroll or HR system of record, and it does not give legal, tax or employment advice.

6.2 Time entries are only as accurate as the data your Authorised Users enter or import. You are responsible for reviewing and approving timesheets, and for the accuracy of hours, rates, leave and project allocations.

6.3 You are responsible for:

  • calculating and paying wages, overtime, leave and other entitlements;
  • the invoices you issue to your clients, including their tax treatment;
  • complying with the employment, wage, working-hours and record-keeping laws that apply to you, including the Labour Codes and state Shops and Establishments Acts where applicable; and
  • keeping statutory records for the periods the law requires (see Section 4.6).

6.4 Rates, rounding, approval workflows, leave settings and working-time settings are configured by you. Default settings are provided for convenience. We do not warrant that they match your contracts, policies or applicable law.

6.5 The Service does not monitor people. It records the time people enter. It does not capture location, screenshots, keystrokes, application or website activity, or anything from a person's device.

6.6 To the maximum extent permitted by law, we are not liable for underpayment or overpayment of wages, disputed invoices, or penalties or claims by employees, contractors, clients or authorities arising from timesheet data or Outputs.

7. Acceptable use

You must not, and must not permit anyone to:

  • use the Service in breach of any law, including the Information Technology Act, 2000;
  • upload content that is unlawful, infringing, defamatory or obscene, or that contains malware;
  • attempt to gain unauthorised access to the Service, other accounts or our systems, or probe, scan or test their vulnerability without our written consent;
  • reverse engineer, decompile or copy the Service, except to the extent Indian law expressly permits;
  • resell, rent or provide the Service to third parties as a bureau service without our written agreement;
  • use the Service to build a competing product, or scrape or bulk-extract it by automated means; or
  • exceed published usage limits, or interfere with the performance of the Service for other customers.

8. Privacy, data protection and security incidents

8.1 Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

8.2 Roles. For personal data contained in Customer Data (for example your employees' and contractors' names, working hours and leave records), you are the Data Fiduciary and we process that data on your behalf as your Data Processor under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the DPDP Rules, 2025. We will process it only on your documented instructions and to provide the Service. For the account and sign-in data of your Authorised Users, we act as Data Fiduciary.

8.3 Your obligations. You are responsible for giving any notices and obtaining any consents required to put personal data in the Service, and for responding to requests from your Data Principals. We will give you reasonable assistance.

8.4 Security. We maintain these safeguards:

  • encryption of data in transit, and encryption at rest by our hosting providers;
  • separation of each organisation's data, enforced in the data access layer of the Service;
  • a second factor required for every owner and administrator;
  • an application that connects to its database with a restricted role that cannot delete a record or rewrite a time entry; and
  • audit logs of changes and sign-ins, which cannot be edited.

8.5 Incidents. If we confirm a personal data breach affecting Customer Data, we will tell you within 24 hours of confirming it, so that you can meet your own obligations to the Data Protection Board and affected individuals. We will give you the information reasonably available to us and cooperate with your response. We will separately meet our own reporting obligations, including any report to CERT-In.

8.6 Notifying you of an incident is not an admission of fault or liability.

8.7 Where data is held. The Service runs on the following providers, in the following places:

  • application servers: Render, in Singapore;
  • the database: Neon, in Singapore;
  • backups and monthly archives: Cloudflare R2, in Australia;
  • delivery of the web pages: Cloudflare's global network; and
  • outgoing email (invitations, password resets, notifications and invoices you send): Resend, in Japan.

We will give you at least 30 days' notice before adding or replacing a provider that stores Customer Data. We will not transfer personal data to a country that the Government of India has restricted under the DPDP Act.

9. Confidentiality and independence from our consulting work

9.1 Confidential information. We will treat your Customer Data, and any business information we learn through the Service, as confidential. This covers your clients, rates, budgets, margins, invoices and pipeline. We will use it only to provide the Service to you.

9.2 Kept apart from our consulting work. The Service is operated separately from our engineering consulting business. Customer Data is never used in, or shared with, that work, and only the people who operate the Service can reach it.

9.3 Support access. Our support staff access your account only when you ask for help, or where needed to keep the Service secure or to comply with law. Such access is logged.

9.4 No competing use. We will never use Customer Data to compete with you for work, approach your clients, or inform our own bids or pricing.

9.5 Duration. These obligations continue after your subscription ends.

10. Intellectual property and feedback

10.1 We and our licensors own all rights in the Service, including its software, calculation logic, templates, designs, trademarks and documentation. No rights are granted except as expressly stated in these Terms.

10.2 You own the Outputs generated from your Customer Data, subject to our underlying rights in the Service and in any templates embedded in them.

10.3 If you give us suggestions or feedback, we may use them freely without obligation to you.

10.4 We may collect aggregated usage and performance data to operate and improve the Service, provided it does not identify you, your Authorised Users or your clients.

11. Third-party services and hosting providers

11.1 The Service runs on third-party infrastructure, named in Section 8.7. We choose reputable providers but do not control them.

11.2 We are not liable for failures, outages, data loss or security incidents of third-party providers, except to the extent caused by our own failure to take reasonable care in choosing or configuring them.

11.3 If you connect the Service to third-party applications, your use of them is governed by their own terms. We are not responsible for them, or for data lost or corrupted through an integration you enable. We may disable an integration at any time without liability.

12. Disclaimer of warranties

12.1 EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.

12.2 WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR SUFFICIENT FOR PAYROLL, BILLING OR STATUTORY RECORD-KEEPING.

12.3 No advice or information, oral or written, obtained from us or our staff creates any warranty not expressly stated in these Terms.

13. Limitation of liability

13.1 Excluded losses. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY OF THE FOLLOWING, WHETHER DIRECT OR INDIRECT:

  • loss of profits, revenue, contracts or anticipated savings;
  • loss of goodwill or reputation;
  • business interruption or downtime costs;
  • loss or corruption of data, and the cost of reconstructing it beyond Section 4.7;
  • the cost of procuring substitute software or services; or
  • wage claims, billing disputes or regulatory penalties arising from timesheet data or Outputs.

This applies whether the claim is in contract, tort (including negligence), breach of statutory duty or otherwise, even if the party was advised that such loss was possible.

13.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND THE SERVICE WILL NOT EXCEED THE HIGHER OF THE FEES YOU ACTUALLY PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY, AND ₹25,000.00.

13.3 Your cap. Your total liability to us, other than for unpaid fees, your indemnity under Section 14 and breach of Section 7, is subject to the same cap.

13.4 What is not limited. Nothing in these Terms limits or excludes liability for:

  • fraud or fraudulent misrepresentation;
  • wilful misconduct or gross negligence;
  • death or personal injury caused by negligence; or
  • any liability that cannot lawfully be limited or excluded under Indian law.

13.5 The parties agree that the fees reflect this allocation of risk, and that these limitations are a reasonable and essential basis of the bargain.

14. Indemnity

14.1 You will defend, indemnify and hold harmless the Company, its directors, officers, employees and affiliates from and against any claims, losses, damages, fines, penalties and costs (including reasonable legal fees) arising out of:

  • Customer Data, including any claim that it infringes rights or was put in the Service without a required consent;
  • your or your Authorised Users' breach of these Terms or of law; and
  • any claim by your employees, contractors, clients or a regulator relating to wages, entitlements, invoices or working conditions connected with time recorded in the Service.

14.2 We will defend you against any third-party claim that the Service, as provided by us, infringes an Indian patent, copyright or trademark, and pay damages finally awarded. We have no obligation where the claim arises from Customer Data, your modifications, or combination with items we did not supply. We may instead modify the Service, obtain a licence, or terminate and refund prepaid fees for the unused period. This is your sole remedy for infringement claims.

14.3 The indemnified party must promptly notify the other, allow it to control the defence, and cooperate reasonably.

15. Suspension, termination, export and erasure

15.1 Suspension. We may suspend access immediately, without liability, if we reasonably believe that you are in material breach of Section 7, that suspension is needed to protect the Service, other customers or third parties from harm or a security threat, or that we are required to suspend by law or a lawful order. We will restore access once the cause is resolved.

15.2 Termination by you. You may cancel at any time, effective at the end of the current Subscription Term.

15.3 Termination for breach. Either party may terminate if the other materially breaches these Terms and fails to cure the breach within 30 days of written notice. We may terminate immediately for repeated or serious breach of Section 7, or for non-payment continuing 30 days after suspension.

15.4 Taking your data with you. For 30 days after termination, however it came about, you may continue to sign in to download your Customer Data using the Service's export.

15.5 Erasure. After those 30 days, or sooner if you ask us in writing, we erase your organisation's Customer Data from the Service, and on request give you a certificate listing what was erased. Erased data leaves our backups as they expire, within 35 days, and we delete any monthly archives stored for you. Sign-in accounts that also belong to another organisation are kept for that organisation, and the name and email address of anyone named in our own security log are kept as part of that log. Otherwise we keep only what the law requires us to keep.

15.6 Survival. Sections 4.7, 6, 9, 10, 12, 13, 14, 15.4, 15.5, 17, 18 and 19, and accrued payment obligations, survive termination.

16. Force majeure and changes

16.1 Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control. These include natural disasters, epidemics, war, terrorism, civil unrest, government action or internet shutdown orders, labour disputes, power or telecommunications failures, failures of hosting or cloud providers, and cyber-attacks such as denial-of-service or ransomware that occur despite reasonable safeguards.

16.2 The affected party will notify the other promptly and use reasonable efforts to resume performance.

16.3 Changes to the Service. We may modify, add or remove features. We will not materially reduce the core functionality of a paid plan during a Subscription Term without notice. If we discontinue the Service, we will give at least 60 days' notice and refund prepaid fees for the unused period.

16.4 If a force majeure event prevents access to the Service for more than 30 consecutive days, either party may terminate by written notice, and we will refund prepaid fees for the unused period.

16.5 Changes to these Terms. We may update these Terms. We will give at least 30 days' notice of material changes by email or in the Service. Continued use after the effective date means acceptance. If you object, you may terminate before the effective date and receive a pro-rata refund of prepaid fees.

17. Grievance Officer and notices

17.1 In accordance with the Information Technology Act, 2000 and the rules made under it, and the DPDP Act, complaints about the Service or the handling of personal data may be sent to our Grievance Officer: Deepa H, Disputes Manager, 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indira Nagar, Bengaluru - 560038, contact@aadeepra.com. We will acknowledge a complaint within 24 hours and aim to resolve it within 15 days.

17.2 Legal notices to us must be sent to contact@aadeepra.com, with a copy by post to our registered office. We may send notices to the email address on your account, and they are effective when sent.

18. Governing law and dispute resolution

18.1 These Terms are governed by the laws of India, without regard to conflict-of-law rules.

18.2 The parties will first try to resolve any dispute through good-faith discussion between senior representatives for 30 days after written notice.

18.3 Unresolved disputes will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement or, failing agreement, as provided by that Act. The seat and venue will be Bengaluru, and proceedings will be in English. Proceedings may be conducted online where the parties agree.

18.4 Subject to Section 18.3, the courts at Bengaluru have exclusive jurisdiction, including for interim relief. Either party may seek urgent injunctive relief to protect its confidential information or intellectual property.

19. General

19.1 Entire agreement. These Terms, the Privacy Policy, any Order and any signed SLA or data processing addendum are the entire agreement. If they conflict, the signed document prevails, then the Order, then these Terms.

19.2 Severability. If any provision is held invalid or unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect.

19.3 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets.

19.4 No waiver. Failure to enforce a provision is not a waiver of it.

19.5 Independent parties. Nothing in these Terms creates a partnership, agency or employment relationship.

19.6 Publicity. We may name you as a customer unless you tell us in writing not to.